At ‘Vicforce’, we are highly committed to ensuring the security of our user’s privacy regarding all information exchanged and collected during the usage of the site, adhering to the strict guidelines of the privacy legislation of Australia. Our company have clearly outlined below what information we collect, how it is used and stored.
Our website address is: vicforce.com.au
At times we may ask you to voluntarily provide us with personal information, such as your name, email address and telephone number. If you are applying for a job with us, we will collect detailed information about you to help gain employment, such as your name, email address, telephone number, qualifications, work experience, next of kin, bank account, tax file number and superannuation details and driver’s licence and other occupational licence details. We will also collect proof of your right to work in Australia. This information will be collected electronically or in a paper-based form. We will obtain and use this information for the purpose of considering employment within Vicforce.
If you are a client, we may ask you for finance information about your organization and credit history. We may, with your consent seek a trade reference and undertake a credit check with external parties. We will use this information to help determine payment terms and any matter related to this.
Once you have completed the registration form, your information is stored directly in the ‘Vicforce’ database. Should it be necessary for a consultant to contact you regarding your registration we may use your e-mail address or mobile phone number. On occasion we may send Vicforce newsletters, Work Safe information or information about training providers and courses. You may select ‘Unsubscribe’ at any time if you wish to stop receiving these emails or SMS messages by clicking on the specified link stated. We will also use your information in any matter that is required or authorized by law.
We take our obligation to protect information that we hold about you seriously. We will take reasonable security measures to keep information secure from misuse or inappropriate disclosure or inappropriate modification.
If you have any questions, queries or concerns regarding the use of this website, please contact Vicforce via email or +61 3 87885151.
‘Vicforce’ has the policy of attending to all customer requirements in a timely and efficient manner. However, there may be instances when it is not so due to circumstances beyond our control. In order to make it easy for you to bring a problem or complaint to our attention, you should take the matter up with your recruitment consultant.
If you are not satisfied with the outcome, you can make a complaint to:
If you need help to describe or send your complaint, or if you would like to discuss your concerns informally first, please feel free to contact us through the information given above.
Please provide as much detail as possible about your complaint, including the outcome you would like.
The Manager will oversee the complaints process. The Manager is responsible for working with you and the respective staff member to ensure that the issues you raise are fully examined and that your complaint is handled in accordance with the process. We will always give you a fair opportunity to explain your case. You should make your initial complaint as clear as possible. We will treat the process and all the details of your complaint in strict confidence. If we need to discuss any issues arising from your complaint with someone outside of the agency, we will obtain your consent first. Sometimes we may want to meet you in person to discuss your concerns and try to find a satisfactory solution.
We will try to resolve your complaint as early as possible. However, the length taken will depend on the nature and complexity of the issues raised. We will acknowledge your complaint within two business days by phone followed by an email. We will indicate an estimated time period we will take to finalize the matter and do our best to solve within the estimated period.
If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things we might do include:
Even though we do our best to make sure that our Customers are happy at the end of the day, sometimes it will not be possible to resolve a complaint to everyone’s satisfaction. In such situations, you might want to take the matter with the ‘Consumer Affairs Victoria‘ on 1 300 558 181 during weekdays to discuss your complaint.